Terms of Service

YourMainstreetAI provides artificial intelligence consulting and automation services to businesses, including but not limited to: (a) AI-assisted customer support automation; (b) automated logging, transcription, and note-taking systems; (c) custom workflow integrations connecting third-party software platforms; and (d) related advisory, audit, implementation, training, and maintenance services (collectively, the "Services").

The specific scope, deliverables, timeline, and fees for each engagement will be set forth in a written Statement of Work ("SOW") or proposal executed by both parties. In the event of a conflict between these Terms and an executed SOW, the SOW controls with respect to that engagement.

An initial automation audit, where offered without charge, is provided for informational purposes only and does not create an ongoing engagement or any obligation on either party to proceed.

You agree to: (a) provide timely access to the systems, accounts, data, and personnel reasonably necessary for us to perform the Services; (b) ensure that you have the legal right to grant us access to any third-party platforms, data, or customer information involved in an engagement; (c) designate a point of contact authorized to make decisions on your behalf; and (d) review and test deliverables within the acceptance period stated in the applicable SOW.

You are solely responsible for your compliance with laws applicable to your own business, including obtaining any consents required from your customers or employees for data processing, call recording, or automated communications (including TCPA and Florida Statutes § 934.03 consent requirements for recorded communications).

YourMainstreetAI operates on a strict flat-fee, one-time payment structure. Your exact financial obligation is specified entirely in the initial custom quote provided during the onboarding phase, before any build work begins. Once that quote is accepted, the price is fixed: there are no hidden monthly fees, no recurring software-as-a-service (SaaS) charges, no per-use or per-token costs, and no usage-based billing of any kind.

Unless a payment schedule is stated in the quote, invoices are due within fifteen (15) days of issuance. Late amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Florida law, and we may pause in-progress work on accounts more than thirty (30) days past due. Fees are exclusive of taxes; you are responsible for applicable sales and use taxes, excluding taxes on our income.

Optional post-deployment support or enhancement work, if you request it, is quoted separately as its own flat fee. Declining such work never affects your ownership or continued operation of systems already deployed.

Local Maintenance SLA — Labor and Parts. Under an active Local Maintenance Service Level Agreement ("SLA"), the scope of support includes professional configuration, data restoration from backups, technical diagnostics (remote and on-site), hardware removal and installation labor, software environment reconfiguration, secure cloud-bridge verification, and deployment labor, all at no additional hourly charge. Physical component failures or equipment replacements required due to normal wear and tear, environmental faults (including power events), or hardware reaching end of life are excluded from covered labor pricing only as to the part itself: replacement components will be sourced by YourMainstreetAI at component cost plus a sourcing and procurement markup of five percent (5%) to ten percent (10%), and such component costs are the direct financial responsibility of Client. Client will be provided the component cost and applicable markup for approval before purchase. The full maintenance framework, including response times and the hardware substitution policy, is set forth in the Local Maintenance Service Level Agreement available at our /sla page, which controls as to maintenance coverage.

You own what we build. Entirely. Upon deployment of the project and payment of the one-time flat fee, the custom-built AI agent, code integrations, local workflows, configurations, and any on-premise hardware supplied under the applicable SOW (collectively, the "Deliverables") are owned one hundred percent (100%) by Client, in perpetuity. YourMainstreetAI hereby assigns to Client all right, title, and interest in and to the Deliverables, retains no ownership interest or ongoing license in them, and asserts no claim over their continued use, modification, or transfer. Your systems do not depend on a continued relationship with us to keep running.

Third-Party and Open-Source Components. Deliverables may incorporate open-source software or third-party components (e.g., locally hosted AI models, operating systems, integration libraries). Such components remain governed by their own licenses, which are identified in the SOW where practical; we assign or sublicense only the rights we hold. We select components whose licenses permit your unrestricted commercial use.

General Know-How. Nothing in these Terms prevents YourMainstreetAI from using the general skills, techniques, and experience gained in performing the Services, provided we never reuse or disclose your confidential information or the specific Deliverables built for you.

Client Materials. You retain all rights in your data, content, and pre-existing materials. You grant us a limited license to use them solely to perform the Services.

Each party agrees to protect the other's confidential information with at least the same degree of care it uses for its own, and no less than reasonable care, and to use it only as necessary to perform under these Terms. Our collection, use, and safeguarding of business data and system logs is described in our Privacy Policy, which is incorporated into these Terms by reference.

We do not use your confidential business data to train machine-learning models, and we do not sell your data. Where the Services route data through third-party AI providers or cloud infrastructure, we do so under those providers' commercial terms, which restrict use of API data for model training.

You acknowledge that automation systems incorporating artificial intelligence are probabilistic in nature and may occasionally produce inaccurate, incomplete, or unexpected outputs. Deliverables are designed to reduce, not eliminate, the need for human oversight. You are responsible for reviewing AI-generated outputs used in your business decisions, customer communications, and records, and for maintaining appropriate human review of high-stakes actions.

We warrant that the Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. Except as expressly stated in these Terms or an SOW, the Services and Deliverables are provided "AS IS," and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding uptime, error-free operation, or specific business results, time savings, or revenue outcomes.

References on our website, in proposals, or in marketing materials to "zero downtime" deployment describe our deployment methodology and objectives — building and testing in parallel with live systems to minimize disruption. Such references are aspirational targets, not a guarantee. Deployments may involve third-party platforms, networks, and systems outside our control, and we do not warrant that integrations will be deployed or will operate without interruption.

To the maximum extent permitted by Florida law: (a) neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, or loss of data, even if advised of the possibility of such damages; and (b) each party's total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by Client to YourMainstreetAI in the twelve (12) months preceding the event giving rise to the claim.

The limitations in this Section do not apply to a party's indemnification obligations, breach of confidentiality, gross negligence, willful misconduct, or Client's payment obligations.

Each party will defend and indemnify the other against third-party claims arising from: (a) its gross negligence or willful misconduct; or (b) its material breach of these Terms. Client will additionally indemnify YourMainstreetAI against claims arising from Client's use of Deliverables in violation of applicable law, or from data or materials Client provides without adequate rights or consents.

Either party may terminate an SOW for convenience on thirty (30) days' written notice, or immediately upon material breach not cured within fifteen (15) days of written notice. Upon termination, Client will pay for all Services performed and non-cancellable commitments incurred through the effective date of termination. Sections 4, 5, 7, 8, 9, 11, and 12 survive termination.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida for any dispute arising out of or relating to these Terms. The prevailing party in any action is entitled to recover reasonable attorneys' fees and costs.

These Terms, together with any executed SOW and our Privacy Policy, constitute the entire agreement between the parties regarding the Services. Neither party may assign these Terms without the other's written consent, except to a successor in a merger or sale of substantially all assets. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is held unenforceable, the remainder continues in effect. We may update these Terms prospectively; material changes will be posted on this page with an updated effective date.

Questions about these Terms may be directed to: SSAI Solutions LLC d/b/a YourMainstreetAI, Orlando, Florida — contact@yourmainstreetai.com.